Heather Carlile, M.A., L.P.C. Personality & Relationship Expert Dallas Area Marriage Counseling / Relationships, Stress, Grief

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	We can always learn how to resolve our differences. We hurt because we love; we forgive because we love. So, there's nothing to be afraid of; there's nothing to fear.

Avoiding Conflict and
Solving the Problem

Very few people seek out conflict yet we naturally disagree regularly
for many reasons. In meaningful relationships or partnerships, we
want to be able to communicate our complaints, differences, 
onstructive criticism or suggestions. When disagreements cause
problems, we need to be able to resolve the differences respectfully.

SKILL DEVELOPMENT: The ability to solve or resolve differences or issues is a skill. Children can learn the foundational concepts and abilities with getting along with others. But the elements of character growth for resolving issues may be learned and refined at higher and higher levels on through the decades of adulthood. Consider learning to meet the needs of an angry customer, to mentor an assertive teenager, to choose new wallpaper for your bedroom, to negotiate a raise or a contract with equanimity, to work with a territorial neighbor, to manage a child’s math homework or music practice, to settle an elder into assisted living, to move your family to a new city, etc.

MENU OF SKILLS FOR ARTFUL COMMUNICATION: The quality of our interaction with people often reflects our skill level with comunication. Here are some of the abilite and approaches available to us:

• Active Listening – showing interest and undersatnding
• Use of Humor – playful and not ascerbic, insulting or avoidant
• Building Rapport – shared time and conversation
• Calm Emotions – take time out, use a pattern interrupt (eg: go for a walk)
• Cushion Statements – explain your intentions, your goals and give assurance
• Validation - I see your point of view, mirroring the other person’s intention and  concerns
• Sidestepping Blocks - leave the non-negotiable and move to a new focus or viewpoint
• Accepting and Inviting Feedback – show willingngess and sincere inerest in learning

EXAMPLE:

Cushion Statements

It helps to use a "cushion" statement before communicating about a hot topic, a delicate subject, an objection or a complaint. A cushion statement is a friendly, validating, assuring, clarifying, explaining or agreeable statement. Reason: This immediately lets the other person know you don’t intend to dominate, criticize, manipulate, insult, wound or argue.

Instead of making a harsh statement such as,

“You're selfish and mean and you don’t care about what I want."

Replace it with a layer of cushion statements before and after your complaint such as,

 
SOFTENING WORDS: In addition to sentences and phrases, softening words are designed to cushion and take the bite out of disagreeing, hurtful or harsh statements.

BLANKET STATEMENTS: Softening words are often more accurate because they are more general. When we make blanket satements using, “always, never, everyone, nobody,” we are making assumptions that something is always one way and, with human beings or nature, there are usually anomalies.  We’re more likely to be understood when we speak with accuracy. This softens our points from being black-and-white or off-on, never-always, to what really happens.

AVOID BLACK AND WHITE: We can soften the interaction when we say, I think, I suppose, it seems, I believe, might, possibly, maybe, at times, etc. Softening words work because they leave some open room for interpretation rather than being a solid “right or wrong” or "black and white" statement which may be seen as judgmental, critical, prejudiced, dominating or disrespecful.

Here are some more examples of cushion statements:


For Families:

HEALTHY HOUSE RULES

Keeping the goal of the intelligent, respectful, humorous and beautiful environment in mind can be difficult when we experience people interacting with immaturity and over-dramatization ...with emotional illiteracy.

POSTER FOR FIVE VALUES 
You can use The Essence of Our Home is Goodness, as a touchstone to keep the goal for five values (Intelligence Understanding Kindness Humor Beauty) clearly defined for you and your family members. (See the web page on Communication.)

FOUR STAGES OF ADJUSTMENT
Don't get seduced by allowing someone's being emotionally upset to be the determining factor in a situation. Respond to someone who is angry or out of control by avoiding emotional intensity yourself.
Emotional manipulation through rage, temper tantrums, yelling or insults is unacceptable as well as ineffective and sometimes destructive. Anger generally needs to be expressed for yourself, by yourself. Then you can think intelligently and make wise decisions on what action you need to take to solve the problem.
Remind yourself that emotional upset usually has four stages and that calmness always returns:
WHAT TO SAY WHEN SOMEONE IS ANGRY

"Let's give ourselves some cooling off time, calming down time," etc. You may choose to withdraw as in the affirmation statement examples or you can say, "I will not participate..." or "For our protection, I need you to go to your room," or "We need some retreat time..."etc. Give the other person permission to return by saying, "If you feel ready before that time (a suggested time for discussion or a family meeting such as in an hour or a day), please let me know."

ASSURANCES: You may also use these assurances for yourself and your dear ones:
"Because we want to solve problems and to grow:
....."We can always learn how to resolve our differences."
....."We hurt because we love; we forgive because we love."
....."So, there's nothing to be afraid of; there's nothing to fear."

You may share these with anyone who might benefit. When you edit for improvements, I would be most interested in hearing about them.

Best wishes,
Heather

P.S. My FAVORITE parenting resource for growing children with confidence and character is: www.virtuesproject.com
The Essence of our Home
is Goodness:


 Intelligence - Learning
Where there is intelligence, there is knowledge, reason, curiosity, and learning.
(There is not inflexibility, judgment, put-downs nor discouragement.)

 Understanding - Discussion
Where there is understanding, there is trust, listening, problem-solving, openness, and discussion.
(There is not dishonesty, controlling others, pouting nor yelling.)

 Kindness - Love
Where there is kindness, there is gentleness, generosity, encouragement, sharing and love.
(There is not selfishness, blaming, shaming nor criticism.)

 Humor - Fun
Where there is humor, there is delight, laughter, forgiveness, play and fun.
(There is not complaining, jealousy, tantrums nor revenge.)

 Beauty - Art
Where there is beauty, there is spirit, order, creativity, peace and art.
(There is not disorder, carelessness, noise nor yelling.)

We help each other live with this essence at home and, wherever we go, we take this goodness with us.

Affirmative Statements for
Keeping the Essence of our Home Goodness

Languaging for those challelnging or tense times.

Because we want to solve problems and to grow:

We can always learn how to resolve our differences.
We hurt because we love; we forgive because we love.
So, there's nothing to be afraid of; there's nothing to fear.

 Intelligence - Learning
    (There is not inflexibility, judgment, put-downs nor discouragement.)
I am a good person; I am not a bad person. Being judged, put-down or discouraged doesn't help me or you.  I'm withdrawing so we can learn about this another time.

 Understanding - Discussion
    (There is not dishonesty, controlling others, pouting nor yelling.)
I cannot help to solve a problem when we are out of control. I am withdrawing so we can have a discussion about solutions later.

 Kindness - Love
    (There is not selfishness, blaming, guilting nor criticism.)
I am sorry we are not together about this. Blame or guilt doesn't help me to grow or to be responsible. I'm withdrawing until we can talk calmly about what is hurtful or fearful. I am interested in solving our problem.

 Humor - Fun
    (There is not complaining, jealousy, tantrums nor revenge.)
I think these feelings are out of control. I want to help and I'm withdrawing until we can treat each other with intelligence and respect.

 Beauty - Art
    (There is not disorder, carelessness, noise nor yelling.)
I need peacefulness, so I'm withdrawing until order returns and we can talk sincerely and quietly.
* * *
When you need help bringing peace to yourself, your family and friends, these statements can remind you and your dear ones of sincere values and discerning ways to solve grievances.

Warmest wishes,
Heather

Heather Carlile, a certified LPC and LMFT Supervisor, whose private practice is in Richardson, TX, specializes in depth psychology and marriage counseling. Her unique transpersonal philosophy, which she uses to relieve anxiety, depression, guilt, anger and grief, integrates archetypes and the Enneagram. She created and co-facilitates Designer Marriage with her husband, Dr. Jack Waldenmaier in classes and on the radio.

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